Online Reimbursements via ICICI Bank

Reimburse your employees’ expense reports from within Zoho Expense, using the ICICI Bank integration. Reimburse your employees online and help them receive timely repayments for the business expenses they’ve incurred.

Connect to ICICI Bank

Connect your corporate bank account to Zoho Expense by following these simple steps:

Enable the Integration

Reimbursers who are also Admins can enable the integration by following the steps mentioned below:

• Navigate to the Admin View.
• Go to Settings on the left sidebar.
• Go to Online Reimbursements under Integrations.
• Click ICICI.

To continue setting up the integration, choose one of the following options based on whether you already have an ICICI Bank Current Account:

• If you are a new user to ICICI Bank
• If you are an existing user of ICICI Bank

If you are a new user to ICICI Bank:

• Request for a new current account by clicking Sign up for a new account under ICICI Bank.

• Enter your name and contact details in the screen that follows.
• Read and agree to the terms and click Proceed. You will be redirected to ICICI Bank to complete the setup. (The bank executives might get in touch with you to complete the process.) Once that’s done, you can set up the integration using your User ID and Corporate ID.

If you are an existing user of ICICI Bank:

• Click Enable Integration.

• In the pop-up that appears, enter your CIB Portal Login ID if you’ve created one in the portal. If you haven’t created one earlier, enter your credentials in this format: CorporateID.UserID.
• Enter your Corporate ID and User ID. You can find them both in ICICI’s CIB portal under Profile > Personal Details.

• Click Save. You will have initiated the integration.

Verify Documents

After initiating the integration in Zoho Expense, you will have to contact your bank or relationship manager to complete the document verification. You will be required to submit the documents communicated by the ICICI Bank representative for verification. Once you’ve submitted your documents, please wait for your bank or relationship manager to confirm that the verification is complete.

Approve in ICICI CIB Portal

After verifying the documents, you need to approve it in the CIB Portal. Until then, your Account Status will be Pending.

To approve the integration:

• Click Approve in ICICI CIB Portal next to the Pending status.

• Click Proceed to login.
• Go to Connected Banking and click the Connected Banking Approvals tab.
• Check the box near the Corporate ID and User ID that you would like to approve.
• Read the terms and conditions and click Approve.
• In the screen that follows, enter the One Time Password sent to your registered mobile number and click Confirm.
• Check the status of the integration in Zoho Expense by clicking Check Status in the integration page.
• Once the integration is active, you will receive a notification in Zoho Expense and your account status will be Active.

Add Bank Account

Once your integration is active, you can add your primary account to make reimbursements to your employees. Here’s how:

• In the Integration Details tab, click Edit above the details table.
• In the pop-up, click the Bank Account dropdown. Click + Add New to include a new account or choose an existing ICICI Bank account.
• If you choose to add a new account, enter your bank account details in the pop-up and click Save. This account will be your default account while initiating reimbursements.

Reimburse Your Employees from Zoho Expense

After enabling the integration and adding the bank accounts, admins and the users with reimbursement permissions will be able to reimburse the approved reports via ICICI Bank.

To reimburse your employees:

• Click Admin View.
• Go to Reports.
• Navigate to the Awaiting Reimbursement tab.
• Click the report you want to reimburse.

• Click the Reimburse dropdown and choose via ICICI.

• Under the From Account dropdown, select the account from which you are reimbursing.
• Choose the Transaction Type (RTGS, NEFT, IMPS or ICICI Fund Transfer), and enter a note regarding the reimbursement, if required. If you’ve chosen NEFT, the amount will reflect in the employee’s account within the next 30 minutes. If you choose IMPS, ICICI Fund Transfer or RTGS, the funds will be transferred instantly. However, the reimbursements initiated via NEFT & RTGS during bank holidays and non-working hours of the bank have some limitations and may take longer than usual to reflect in the user’s account.
• Click Reimburse.

• In the pop-up that follows, enter the OTP sent to your registered phone number and your ICICI Bank Token.

• To generate a token and use it to make reimbursements in Zoho Expense, log in to your ICICI Corporate Internet Banking Portal.

  • Go to the Connected Banking module in the left sidebar.
  • Navigate to the Aggregator Name labelled as ZOHOIN/ZOHOSPL.

• In the Actions dropdown, select Token Generation.

• In the next page, enter the OTP sent to the registered phone number and click PROCEED FOR TOKEN GENERATION.

A new token for your account will be generated automatically.

• Enter the token number generated in Zoho Expense while reimbursing through your ICICI Bank account and click Continue.

The reimbursement will be reflected in the employee’s account depending upon the type of transaction you’ve chosen.

Delete Integration

If you want to stop making reimbursements via your ICICI Bank account from Zoho Expense or change your account details, you can delete the integration.

To delete the integration:

• Navigate to the Admin View.
• Go to Settings on the left sidebar.
• Go to Online Reimbursements under Integrations.
• Click ICICI.
• Click Delete next to ICICI.
• In the pop-up, read the terms and mark the checkbox I have read the information mentioned above and still wish to delete the integration.
• Click Delete.

To delete the ICICI Bank integration in Initiated or Pending status, click Request to Delete and submit the support form. Our support team will review your request and respond shortly.

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